Refund & Dispute Policy

Our Commitment

At GEO Rocket, we are committed to providing high-quality website analysis and optimization services. If you're not satisfied with our service, we're here to help.

Free Analysis

Our basic website analysis service is provided free of charge and does not require payment. As such, refund requests do not apply to free analysis reports.

Premium Services Refund Policy

For any paid premium services we may offer in the future, the following refund policy will apply:

30-Day Money-Back Guarantee

If you're not satisfied with our premium service, you may request a full refund within 30 days of purchase, provided:

• The service has not been fully delivered or consumed
• You provide a clear reason for dissatisfaction
• You have made a good-faith effort to work with our support team to resolve any issues

Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered and reports that have been generated
• Custom analysis or consulting services that have been completed
• Subscription fees for months where the service was actively used
• Third-party services or tools purchased through our platform

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at hello@georocket.ai
2. Include your order number or transaction ID
3. Provide a brief explanation of why you're requesting a refund
4. Our team will review your request within 2-3 business days

Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method within 5-10 business days
• You will receive a confirmation email once the refund has been processed
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

Dispute Resolution

We strive to resolve all customer concerns promptly and fairly. If you have a dispute:

Step 1: Contact Us

First, please contact our customer service team at hello@georocket.ai. Most issues can be resolved through direct communication.

Step 2: Escalation

If you're not satisfied with the initial response, you may request to escalate your concern to our management team. We will review your case within 5 business days.

Step 3: Mediation

If a resolution cannot be reached, both parties agree to seek mediation before pursuing legal action.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate suspension of your account
• Additional fees to cover chargeback processing costs
• Loss of access to all services and data

We are committed to working with you to resolve any billing issues fairly and promptly.

Service Guarantees

While we cannot guarantee specific results from implementing our recommendations, we do guarantee:

• Accurate analysis based on current industry standards and best practices
• Actionable recommendations tailored to your website
• Professional and timely customer support
• Regular updates to our analysis algorithms to reflect latest AI search trends

Changes to This Policy

We reserve the right to modify this refund and dispute policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any changes constitutes acceptance of the new policy.

Contact Information

For any questions about our refund and dispute policy, please contact us:

Email: hello@georocket.ai

Response Time: Within 24 hours (business days)